By making an online order through www.saira.sg, you agree that you are making an irrevocable offer to us and we reserve the right, without prior notification, to decline your offer. We may need to verify the information provided or request for further information prior to the acceptance of any online order. We will attempt (but not be obliged) to notify you in writing or inform/call you, as soon as possible, once we have accepted your online order.
Non-Acceptance of order
In the event that we do not accept your order, it may be a result of any of the following:
1.1 Formation of a Contract
The display of the products or services on our Website shall not constitute an offer of the same for sale but an invitation to treat. No contract in respect of any products or services ordered by you shall exist between you and us until your online order has been accepted. An online order may be submitted by following the online shopping process on our Website. After your online order is successfully submitted you will receive an “Acknowledgment of Order”. The receipt of an Acknowledgement of Order does not constitute the acceptance of an online order or a confirmation of an offer to sell.
The products and services available on our Website, including any prizes given away as part of promotional events, are for personal use only. You may not sell or resell any of the products, services or prizes which you purchase or otherwise receive from us.
All prices shown on our Website are inclusive of GST and are in Singapore Dollars.
Delivery costs will be charged in addition to the listed price of the items ordered, if applicable. Any such additional charge will be clearly displayed and included in the ‘Grand Total’ upon checking out and submission of an online order.
1.4 Payment and Card Authorization.
The following credit and debit cards are acceptable for online payment subject to the card issuers’ clearance and approval:
By making online payment through credit or debit card, you declare that you are duly authorized to use the said credit or debit card and you undertake not to reverse or cancel the said payment once cleared and approved by the card issuer. In the event that the said payment is reversed or cancelled by the card issuer for any reason whatsoever, you undertake to make alternative payment as soon as possible.
We reserve the right to withhold your related online order pending receipt of your alternative payment. Our online receipts are issued subject to the stated payment not being reversed or cancelled by the relevant card issuer for any reason whatsoever.
When making payment for an online order with a credit or debit card, please ensure that the available balance or credit limit, as the case may be, is sufficient to complete the transaction. To minimize the risk of unauthorized access and/or use, all credit / debit card data stored on our servers is encrypted.
1.5 Refusal / Variation of Online Orders.
We reserve the right to withdraw any products or services offered on our Website from time to time. The display of any products or services on our Website at a particular time does not guarantee that the products or services will be available. We will inform customers via the given contact information in the event we run out of stock.
We will use our best efforts to process all online orders but in exceptional circumstances we may not process your online order even after “Acknowledgement of Order” has been sent. We reserve the right to reject or cancel any online order at any time for whatsoever reason at our sole discretion. In the event that any online order is rejected or cancelled not due to your default, any payment made for the said online order shall be duly refunded.
In general, we will accept your online order unless:
- we cannot obtain the appropriate authorization for your online payment;
- we cannot complete your online payment process;
- we, the card issuer or the card processing service provider suspects that fraud, attempted fraud or potential fraud may be linked to the credit or debit card used in the online payment;
- we have run out of stock;
- we are unable to arrange delivery;
- your online order was incomplete or not received by us due to disrupted internet connection or system breakdown; or
- some unforeseen circumstances have arisen